Delete your data
You are always in control of your family's data. Deen Trail gives you three options — reset progress, delete a child, and delete your whole account — right inside the app, behind your parent PIN. This page explains what each one does and how to do it.
Reset progress (a fresh start)
Resetting clears your child's learning progress so they can begin the journey again. It is a gameplay feature — the account and child profile stay.
What it clears: completed activities and levels, Stars, rewards, collectibles, unlocked companions and accessories, journey progress, and the local journal on the current device.
What it keeps: your parent account, the child profile, and a fresh Safar companion for the new start.
How to reset
- Open Deen Trail and go to the parent area (tap the settings/parent icon and enter your parent PIN).
- Open your child's profile settings.
- Choose Reset progress and confirm. This cannot be undone.
Delete a child profile
This permanently removes one child and all data linked to them.
What is deleted: the child profile (name and age band), all progress, Stars, rewards, collectibles, companion growth, session history, and any locally-stored journal on the device.
How to delete a child
- Go to the parent area and enter your parent PIN.
- Open the child profile you want to remove.
- Choose Delete child & data and confirm.
Delete your entire account
This permanently removes your parent account and every child profile under it.
What is deleted: your parent account and login, every child profile and all their progress and data, your saved settings, and locally-stored journals on your device. Your subscription is managed by the app store — cancel it separately in your App Store or Google Play account so it does not renew.
Billing records: a minimal purchase record may be retained, with personal links removed, only as required for financial and legal record-keeping. Everything that identifies your child is deleted or anonymised.
How to delete your account
- Go to the parent area and enter your parent PIN.
- Open Account settings.
- Choose Delete account & data, confirm your identity, and confirm the deletion.
- You will see a confirmation, and you will be signed out.
A note on journal entries
Your child's journal reflections are stored only on the device — never on our servers. When you reset, delete a child, or delete the account, the app clears the local journal on that device. If a device is offline and never reconnects, it cannot receive the clear signal; in that case use the on-device "Clear local journal on this device" control, or simply delete the app from that device.
Prefer to email us?
If you cannot access the app, email [email protected] from the email address on your account and tell us what you would like deleted. We will verify that you are the parent account holder before we act, and we will confirm when it is done. Deletion requests are honoured promptly and within any timeframe required by law.